About

About2019-04-08T11:27:11+02:00

MyTechie is a fast-growing platform that enables ambitious, hard-working technicians looking for opportunities. MyTechie Technicians support the Information Communication Technology industry in meeting the consumer need for supporting everything from Fibre to the Home installation through to the full Internet of Things (IoT) ecosystem.

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Technicians Onboarded
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Communities Served

Our Core Objectives

To Leverage

technology to close the gap between task and skilled resource proximity

To Empower

people to leverage their skills and resources in close proximity to where they live

To Upskill

into the ICT / IoT space by attending accredited micro-courses over time

To Address

unemployment and barriers to ‘experience’ for graduate engineers and technicians

To Facilitate

growing market need to aid the technology explosion in private spaces

To Hard-Code

‘quality’ and ‘competence’ into the DNA of the business up front

Our Leadership

André Hoffmann (aka The Hoff)

FOUNDER, CEO

André is an ICT professional, having worked in the industry for over 39 years. He has planned, built, operated and managed all tiers of the network while working for leading service providers in Southern Africa. André is Past President of the South African Institute of Electrical Engineers and is, chairman of the FTTH Global Alliance Technical Committee and a member of the IEEE South Africa Section. André holds National Higher Diploma in Electrical Engineering (Telecommunications) and an MBA from the University of Natal.

Our Foundation

The Make-A-Difference foundation was established in 2019 and serves to prepare the South African youth to be Fourth Industrial Revolution (4IR) ready by providing affordable training platform in the form of an outreach for youth development in the areas of electronics, robotics, artificial intelligence (AI), Internet of Things (IoT) and renewable energy systems. 

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Frequently Asked Questions

What is the MyTechie application and platform?2019-04-01T09:44:41+02:00

It is a mobile service matching that gives you access to trained and certified technicians from within your community, who are notified by the MyTechie App on their smart devices.

Who is a MyTechie?2019-04-01T09:44:27+02:00

A qualified technician, usually in a team with a trained assistant, who are authorised to use the MyTechie system to provide technical services for network service providers or customers within their areas.

MyTechie allows South Africans to tap into a trusted team of brand trusted ‘village’ technicians in support of the Information, Communications and Technology (ICT) industry in meeting the consumer needs. Supporting everything from fibre-to-the-home installations through to the full Internet of Things (IoT) eco-system across its lifecycle from the private property boundary gate and in and around the smart home. Starting with basic fibre-drop installations and progressing right through to the connected ‘Smart Home’ eco-system.

Competent technicians are enlisted, trained, certified and available in the communities they serve.

All equipped with their own smart device, tools and the MyTechie App. Service providers will be able to select the technician / team of their choice and dispatch them in their zone to undertake everything from inside-plant site surveys, optical fibre drop cable installations and equipment commissioning.

Why should I use the MyTechie service?2019-04-01T09:44:19+02:00

As a consumer we acknowledge that you demand good value for money and we understand that any service provider wanting to work in your home or business premises not only needs to be competent in the work to be undertaken but also needs to subscribe to the highest standards of professionalism and conduct.

Working with industry associations such as the fibre-to-the-home Council and others we have set the ambitious goal of developing a ‘Career-Passport’ for technicians and practitioners in this environment to start working towards a national standard that is benchmarked with international best-practice.

All technicians in the MyTechie team are fully vetted, trained and mentored to provide the very best service and give you as the technology consumer a level of confidence and trust in the brand.

What can I expect to get by using MyTechie?2019-04-01T08:37:03+02:00

Access to many reliable, competent and certified technicians in your area

· Appointments scheduled to suit your circumstances

· Guaranteed workmanship

· Expert advice on demystifying the many complex service offerings from the Service Providers

By supporting MyTechie you will be part of a grander programme that:

· Drives and maintains skills and experience development

· Provides opportunity for the under and unemployed

· Empowerment of local people by providing a road-map to economic independence

· Improves the efficiency of the ICT eco-system

How are technicians selected to work in the MyTechie system?2019-04-05T14:23:19+02:00

Technicians are trained by industry approved service providers who in turn are accredited by professional technical institutes to ensure the highest globally accepted standards are met my all MyTechie agents.

Once a training course is successfully completed through an accredited training institution the agent will get a certification as a “Technical Assistant” and will have their ‘learners-licence’. This enables them to work in the competency learned while under the guidance of a MyTechie qualified Technician.

After a period of between nine to eighteen months of working under such guidance, the agent can apply to be qualified as a Technician and provided this is supported by the volume and quality of work events successfully undertaken through the MyTechie system and is supported by the associated MyTechie qualified Technician, the agent will then graduate to the Technician level.

Each region has an area leader who provides customer support and supports the technicians to drive customer satisfaction.

As a customer, you get to rate every task undertaken by the MyTechie team and every agent technician is incentivised to complete tasks to the full satisfaction of both you as the customer in whose premises they work with pride and your service provider.

Technician certifications are valid for up to three years, and depending on field performance will undergo periodic re-assessment and re-certification to ensure they maintain competency and keep abreast of technology developments in the field. Technicians are trained by industry approved service providers who in turn are accredited by professional technical institutes to ensure the highest globally accepted standards are met my all MyTechie agents.

Once a training course is successfully completed through an accredited training institution the agent will get a certification as a “Technical Assistant” and will have their ‘learners-licence’ enabling them to work in the competency learned while under the guidance of a MyTechie qualified Technician.

After a period of between nine to eighteen months of working under such guidance, the agent can apply to be qualified as a Technician and provided this is supported by the volume and quality of work events successfully undertaken through the MyTechie system and is supported by the associated MyTechie qualified Technician, the agent will then graduate to the Technician level.

Each region has an area leader who provides customer support and supports the technicians to drive customer satisfaction.

As a customer, you get to rate every task undertaken by the MyTechie team and every agent technician is incentivised to complete tasks to the full satisfaction of both you as the customer in whose premises they work with pride and your service provider.

Technician certifications are valid for up to three years, and depending on field performance will undergo periodic re-assessment and re-certification to ensure they maintain competency and keep abreast of technology developments in the field.

What benefits do I get as a Service Provider?2019-04-01T09:52:42+02:00

As a service provider, you get to rate every task you dispatch, and every agent technician is incentivised to complete tasks to the full satisfaction of both you as the service provider and your customer in whose premises they work with pride.

Technician certifications are valid for up to three years and depending on field performance will undergo periodic re-assessment and re-certification to ensure they maintain competency and keep abreast of technology developments in the field.

All MyTechie work is fully guaranteed and any event paid for will be credited back to the service provider if the work is not completed to your satisfaction.

What are the benefits of becoming a MyTechie?2019-04-05T14:25:04+02:00
  • Firstly, you should be able to work close to home where possible and therefore your transport costs should be kept to a minimum.
  •  Why work for a boss when you can work for yourself?
  •  You will decide how to use your time available on any given day. Why miss your son’s soccer game or your daughter’s graduation? You work when it suits you.
  • With one or two years of MyTechie experience you will have a better idea what you want to do with your career. Study further and become a network engineer, a project manager or key account manager. The sky really is the limit.
  • If you are unemployed, retired or have spare time on your hands and need a little extra income (who doesn’t?) then why not sign up and get in on a little of the action in your area.
How will I get paid?2019-04-01T10:02:04+02:00

Each MyTechie agent will be paid according to the contract they enter into with MyTechie South Africa and this is based on the number of successfully completed tasks using the MyTechie App. The MyTechie system will tabulate all the successfully completed tasks you have participated in each period and will generate an internal invoice on your behalf to MyTechie South Africa who will review the invoice and then make the necessary payment to you via the most relevant financial or banking platform specified by you in your application.

What will I be expected to do?2019-04-01T10:03:16+02:00

By joining MyTechie you will become part of a trusted team as a brand trusted ‘village’ technicians in support of the ICT industry in meeting the consumer needs. Supporting everything from fibre-to-the-home installations through to the full Internet of Things (IoT) eco-system across its lifecycle from the private property boundary gate and in and around the smart home. Starting with basic fibre-drop installations and progressing right through to the connected ‘Smart Home’ eco system.

What can I expect to earn as a MyTechie agent?2019-04-01T11:45:31+02:00

Your earning potential as a MyTechie Agent is dependent on three key things:

  1. Your availability on the system
  2. What skills you have available and would be willing to learn
  3. What services the customers in your area are looking for in a given period

This is what we call the ‘opportunity density’ around where you live, and your earning potential depends on how many successful tasks you can complete in any period of time.

The MyTechie system will aim (over time) to provide you with enough opportunity to the capacity (in time and skill) that you have available.

How do I qualify for the incentivised earning package?2019-04-05T14:42:58+02:00

The MyTechie system is differentiated by building a golden thread of ‘quality’ into the ‘DNA’ of the system. We sincerely believe that our clients, being the service providers and customers that use and pay for our services demand and expect nothing less than a quality service.

One of the ways we do this is to encourage all our technical agents to do two things.

  1. To become members of an affiliated professional voluntary association (VA)
  2. To subscribe to a programme of continued professional development (CPD) to keep your skills up-to-date. If you comply with this then you will be remunerated at the higher rate for all the tasks you undertake in the system than if you are not a member in good standing of such a VA and your course and qualification are not undertaking through accredited training providers.

You can find affiliated professional voluntary associations to join here.

If I get accepted to be an agent in the MyTechie system, am I getting a job?2019-04-01T10:11:48+02:00

No! We are not offering you employment, we are offering you something much better than that. We are offering you an opportunity to become your own boss, to take control of your own destiny and to enable you to grow from being just a technician into what we call a ‘TechtrepreneurTM’ within your community.

Embracing this opportunity means that you will not only get remuneration for the skills and experience that you currently have but you will get access to training and support to build up new skills and experience to add more capacity to your skill-set and therefore more earning capability. It will be your choice as to whether you stay in the MyTechie system or eventually decide to join a company in part-time or full-time employment as you will have demonstrable experience from any work you undertake in MyTechie.

Why should I participate in the MyTechie program?2019-04-05T14:37:37+02:00

As a provider of training, it should be of paramount importance to you to not only churn our trained people but also to meet an industry need as then your service will be sustainable.

That said, it is important to the industry that the resources coming out of your training courses are genuinely competent and meet and maintain a certain standard.

Working with industry associations such as the fibre-to-the-home Council, we have set the ambitious goal of developing a Career-Passport for technicians and practitioners in this environment to start working towards a national standard that is bench-marked with international best-practice.

For this reason, it is imperative that as a potential training provider to the MyTechie eco-system, you will need to have to have your courses subject to professional accreditation and endorsement by the relevant industry association.

This will be a stamp of quality that will set your training program apart from others.

To this end, we have engaged the services of the South African Institute of Electrical Engineers (SAIEE) (www.saiee.org.za) and others to provide accreditation services to the FTTX Council Africa which in turn will be a requirement for any technician agent working in MyTechie

It is only in this way quality of output is assured and the virtuous circle can be sustained.

Email us here as a training provider to get your courses accredited for use by the MyTechie agents.

What is an Area Leader?2019-04-01T10:19:43+02:00

The Area Leader is top qualified and experienced MyTechie agent providing a competent customer and agent technician interface within their area and community. These agents are independent contractors to MyTechie and not your employees. The area leader is not their line manager, they are a team leader and customer deliverable facilitator. You should aim to motivate the team to maximize their opportunities by building up their available skill-sets through accredited training providers.

This is your opportunity to make a difference to your community and to benefit from the collective effort of you and the team of agents in your area. This is not so much a ‘job’ such as you may have had in the past, there is no ‘supervisor’ looking over your shoulder all the time, you are accountable for your own time and productivity. You are expected to take ownership of the work and its quality undertaken in your area and to be the problem solver on the ground. Obviously, the more effort you put in to developing a strong and competent team around you, the easier your job will be. Take pride in your area and in your team. Be the solution and take control of your own destiny.

The Area Leader may need to facilitate any material logistics for the agent teams in the area where applicable and drive customer satisfaction.

Furthermore, the Area Leader is expected to resolve any MyTechie customer related issues in their area should any arise in the course of the execution of tasks by the agents in their area.

The Area Leader will be based at home but is required to have access to transport so that they can visit sites where agents in their area are working and can effectively deal expeditiously with any agent of customer related issues that may arise.

The Area Leader should be competent in the understanding, appreciation and execution of the activities within the domain of activities undertaken by the agents in their area.

The Area Leader should be able to provide on-the-job technical guidance to agents to assist them to successfully complete assigned events to the satisfaction of the customer and at the standard expected by the customer. Furthermore, to encourage agent team to be able to successfully complete events independently.

As an Area Leader, you will have access to training and support from the company.

As an Area Leader what will be expected of me?2019-04-01T10:20:54+02:00
  1. To maximise the successful completion of System Events in your area.
  2. To identify and recruit new Agents into your team when required.
  3. Mentorship of Agents.
  4. To investigate and resolve any issues escalated by the MyTechie System.
What are the requirements to be considered for an Area Leader?2019-04-01T10:22:04+02:00
  1. A South African Citizen, or a permanent resident with a valid work permit to work in South Africa
  2. A valid driver’s licence
  3. Access to a motor vehicle
  4. Resources such as suitable smart device (Mobile phone / Tablet) including sufficient data
  5. To lead by example
What kinds of certifications do technicians have?2019-04-01T15:32:52+02:00
  • Fibre access drop
  • LAN cabling
  • WiFi
  • Router
  • UPS
  • Energy
  • Smart Home
  • CCTV
  • Security
  • and more…

Get Started as a MyTechie technician now!

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